AspireHosting - Miami Location Downtime – Incident details

Experiencing partial outage

Miami Location Downtime

Identified
Major outage
Started 4 days ago

Affected

Core Infrastructure (Hypervisors)

Major outage from 10:38 AM to 12:00 AM

Miami01- Xeon Gold 6152

Major outage from 10:38 AM to 12:00 AM

Gameserver Infrastructure

Major outage from 10:38 AM to 12:00 AM

NA4-Budget

Major outage from 10:38 AM to 12:00 AM

Updates
  • Update
    Update

    Update: It seems our Colocation provider, Teracast has not paid bills to their creditors and datacenter. We are now bypassing them to talk directly to iM Critical Datacenter, Sales support as well as NOC to have them help us in the issue.

  • Identified
    Identified

    Our colocation provider's core router failed around 5AM EDT. We are in correspondence with Teracast (colocation provider) for further updates to the situation. Currently the entire network is out.